TrustedHousesitters
TrustedHousesitters Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrustedHousesitters reviews show a 2.0 star rating from 42 customer reviews, with 31% saying they would likely recommend; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect savings on some sits but weigh the high price of membership against uncertainty.
- Prepare for membership management issues when dealing with subscriptions and auto renewals.
- Profiles and background checks can be technical; allow extra time to set up.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of phone support and slow customer service.
- Billing and refunds problems, including erroneous charges and delayed refunds.
- Reliability risks: confirmed sitters cancelling last minute and poor dispute resolution.
Positive Feedback
Reviewers note kind hosts, good sits and good sitters, and some successful refund or cancellation resolutions via email.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrustedHousesitters reviews show a 2.0 star rating from 42 customer reviews, with 31% saying they would likely recommend; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect savings on some sits but weigh the high price of membership against uncertainty.
- Prepare for membership management issues when dealing with subscriptions and auto renewals.
- Profiles and background checks can be technical; allow extra time to set up.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of phone support and slow customer service.
- Billing and refunds problems, including erroneous charges and delayed refunds.
- Reliability risks: confirmed sitters cancelling last minute and poor dispute resolution.
Positive Feedback
Reviewers note kind hosts, good sits and good sitters, and some successful refund or cancellation resolutions via email.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great service but with ZERO customer service if there's a problem or question
- No phone support; all contact is online, causing delays.
- The pet-sitting service is wonderful and we were about to reuse them.
First, there's no number you can call--big red flag. Everything has to be done online, and then you just have to wait for them to get around to answering.
I needed to modify a listing looking for a sitter, and time was essential because the sit was coming up quickly. Finally got a call, v but it was from ***! I can't get or make calls or texts from ***!
So my issue continues unresolved.
The pet sitting service itself is wonderful; were about to use them for the third time. But a company like this can't NOT have customer service phone access!
New York, New York
Wrongful termination and payment not refunded
- False complaint exposed to a sick dog.
- Terminated without reason.
- Refund pending after 15 five-star sits; app agreed after reviewing dog pictures.
False complaint was exposed to a sick dog and not paid back, terminated for no reason. They did not properly refund me after 15 five-star sits!
I showed them medical reports, antibiotic prescriptions, wounds, and a doctor's report that even mentions the dog. The app agreed with me after looking at pictures of the filthy animal. I stayed as a courtesy to hand off keys.
They wrongfully terminated me because they know I have a lawsuit against the liar host. A travesty.
- Some hosts are great
- Some host are horrible and evil
Preferred solution: Reinstated and money for gas being homeless pain and suffering and slander.
User's recommendation: Get the premium plan so the app sues the host for you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brussels, Brussels Capital
Bonjour, J'ai un problème sur mon...
Bonjour,
J'ai un problème sur mon profil. Dans la case 'manage', je n'ai pas de background check ou de ID check. Par conséquent, mon profil n'est pas en live. Pouvez-vous m'aider à compléter mon profil?
Merci
Luna Begliardi
User ID : 1453****
Preferred solution: aide pour compléter mon profil
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo far, it's been great
- Two sitters so far: one fabulous, one good; next due next month.
- Homeowner with a fabulous kitty; cannot reach THS by phone; emails don't help.
We've had only two sitters so far, one who was fabulous and one who was good. Our next sitter will come next month.
I think it's a great concept.
Earlier in life, I would've been a sitter, for sure! Now I'm a home owner with a fabulous kitty named ***.
The only problem I've had--and it's very significant--is not being able to phone anyone at THS customer service.
Emailing back and forth is no help at all!! I've been having issues updating my welcome package and other questions, including the dates of an upcoming sit, and they have just added to my frustration!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Croydon, Croydon
I cannot access my service that doesn’t work. PLEASE RESPOND ASAP
- I am a longtime TH user since 2016 with an unresolved issue after hours.
- I cannot access the service to book a house sitter for end of March.
! I have used TH since 2016 and never had this Ive spoken with help desk for hours and problem not resolved!
I need to book a house sitter for the end of March and I am paying for a service that I cannot accesss. PLEASE RESPOND ASAP
Preferred solution: Access to my account
User's recommendation: No customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTOTALLY FED UP CUSTOMER WANTING A REPLY
- Unable to contact the booked person; company tried several times with no reply.
- We are 6 to 7 weeks from travel; need a call back from management.
I RECEIVED FINALLY A CALL BACK AFTER MANY WEEKS OF JUST BASIC REPLIES NOW HAVE SPOKEN TO PERSON WHICH FULLY REMOVED PERSON THAT NEVER REPLIED TO US OR THEM OVER WEEKS .NOW AWAITING TO SEE IF WE FIND SOMEONE TO LOOK AFTER OUR PETS BUT IF WE DONT GET THIS MATTER SORTED BY 4 NOVEMBER WE WILLBE PUTTING A CLAIM TO COVER OUR PET STAY IN BOARDING KENNEL AS THIS IS OUR MAIN CONCERN AS WE JUST ARE PUT ON HOLD UNTIL THEN WE HAD TO PER BOOK SO WR HAVE BACKUP JUST IN CASE NOTHING HAPPENS
CONTINUALLY UNABLE TO CONTACT PERSON BOOKED FOR OUR STAY EVEN YOUR COMPANY TRIED SEVERAL TIMES WITH NO REPLIES AND THIS IS CAUSING US HUGE STRESS AND I TRIED TO GIND OTHER SITTERS BUT NON ABLE OR ON HOLIDAYS AT THIS TIME WEEK WEEKS JUST FED UP WANT A PHONE CALL FROM MANAGEMENT AS NOW WE ARE ONLY 6 TO 7 WEEKS AWAY TO TRAVEL WITH NO SITTER AND AD A FULL MEMBER AM FINDING THIS EXTREAMILY STRESS FULL WANT CALL BACK
- Have insurance cover
- Non
Preferred solution: Your company to pay for other kennel booking cost due to issuses
User's recommendation: Dont relie on booked sitter as we have been totally let down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel membership and get a refund
My refund request and membership cancellation was resolved with friendly service via email. The representative also gave great alternative options to consider staying as well.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou need a phone number that connects you to a real agent All the numbers on the website go nowhere and take you in circles
Needed my log in changed manually by a real person Finally got a real person to phone me thru Frankie but it was very fristratimg
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I have applied to sit and have been declined each time. I wish for a full refund as I was promised a sit within 2 months.
I'm canceling my charge on my American Express account too. This is a scam.
- Take your money
Preferred solution: Full refund
User's recommendation: Do not sign up , waste of money as you will not get a sit They have phones disconnected too so can't reach them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’Tao far poor. I can’t finish my profile and can’t reach anyone because their number has been disconnected, but they say they’re easy to reach?
Im just trying to set up my profile, which is taking forever and a day, and the app is telling me something is incomplete in my dogs profiles, but I cant figure out what so I cant move on.
User's recommendation: Have a human available for help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo human to talk to.
I need a house sitter, and the site looks great. There are NO calls back for questions that AI cannot handle
User's recommendation: chose another company
Leyburn, North Yorkshire
Neglect left my 15 month kitten dead
- No UK phone number; chat is circular.
- Email promised a call; four days later no answers; reviews blocked until a sitter completes one.
No phone number in the UK , chat cant answer any questions and is circular leading to further frustration . Email received saying someone would arrange a phone call with me - four days later Im left bereaved with the answers while the sitters go on to their next sit and my poor review of them cant be posted until they complete a review. Its dishonesty at its best.
User's recommendation: Done!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about damage done
Patrick did a wonderful job of answering my questions and following through on contacting our Sitter
You can answer your phone to make this better. Your chat AI is worthless and if you dont answer the phone people cant get questions answered that stupid chat. AI does not work on.
Pawnee, Oklahoma
Rating system
I never got anyone on phone then it clicked off then you want a review when I never spoke to anyone.xxxxxccccc cc cc ccxcxxxxx. C.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery difficult to cancel subscription
- They have tried to cancel their subscription since last year.
- They were charged for another year and cannot get a reply.
trying to cancel sub proving v difficult and still no response???
l have been trying to cancel my subscription since last year ewhen our pet died. l have had no response to emails.
have now been charged another year that l dont require. and still cant get any response.
Resolved: Cancel membership and get a refund
- Signed up 90 mins ago; want a refund.
- Another Pet Sitter can handle all my upcoming dates.
- Can't reach you by phone.
Company fixed the issue and I have been provided with apology.
I signed up 90 minutes ago and what to get a refund. Another Pet Sitter just called me and can do all my upcoming dates. I cannot reach you by phone.You will get a very bad review from me if I cannot get refund
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