TrustedHousesitters

l have been trying to cancel my subscription since last year ewhen our pet died. l have had no response to emails.

have now been charged another year that l dont require. and still cant get any response.

I signed up 90 minutes ago and what to get a refund. Another Pet Sitter just called me and can do all my upcoming dates. I cannot reach you by phone.You will get a very bad review from me if I cannot get refund

Between the two of us, Debora and I spoke to different representatives trusted house sitters and it all got worked out and everything is OK today

Thank you for all your help

I need to speak with someone as the dormex_173@***.com email address is no longer accessible and I have changed my email address. I forgot my password, so can't access the code to change my email address. My new address is doreenpercys@***.com

There is no person to talk to on the phone, and there is an error message when trying to send a message over the chat option on the website.

there were audible and terrifying gunshots and we have already had trauma related to shootings this month alone, where my fiances best friend was murdered (gun violence). we both are having severe health problems at the moment and are not at the capacity to petsit.

Nothing happened. I want a refund for my trauma and we are dealing with severe medical conditions and cannot handle petsitting for the time being. Do you want to see the ER bills for me to get a refund?

There is no email or phone number. And the Chatbot is not a help at all.

I would like to edit a review and its not possible

I recently became a member but the prospective sitter canceled at the last minute. Now I will probably need to pay even more than I would have paid if I had not relied on Trusted Housesitters.

Customer service leaves a lot to be desired. I dislike the uncertainty of whether or not a confirmed sitter is going to flake out at the last minute..

The site keeps taking me to the pet sitter side of things.. They keep telling me the same thingto sign in and look for a sitterbut I cannot because I am on the sitter side of things..not the owner who wants to set up a time with a sitter..

You cannot speak to an actual person when issues arise. I have had a hoyse sit where I was told there was no mold and when I came from overseas, there was mold that was affecting me and making the sit impossible to complete.

Host left me a1syar review with false accusations I need to report it! Its not fair that after I followed all the instructions, took care of this hosts pets to be accused that I didnt follow instructions, please do a better job with this because its not fair to be paying a membership.

Find a resolution to a problem that has been going on for months and the representative has been dragging there feet for a resolution(iit has been months since the situation started). My problem started in aug and we are now at the end of oct and I have yet to resolve the problem.

Customer service no longer answers the phone and take weeks to respond.

And WHEN they respond it takes week to follow up. They are pro pet parent and do not care about the sitters even if you are a 5 star premium sitter such as myself.

Poor to no customer service when host had her neighbors enter the house I was sitting. and caring for.

They changed the locks.

.all of my possessions inside: food, luggage, technology, passport. I filed a complaint showing all the THS policy violations of HOST and THS did nothing about it.